My name is Luis, and I am originally from Lisbon, Portugal, currently living in Providence, Rhode Island.
In my design work, I try to explore different strands of the discipline, whether product, service, experience, or graphic. These different practices provided me with a diverse portfolio, but most importantly, allowed me to acquire solid skills in research, visual, digital, prototyping, and testing. Nevertheless, these distinct projects always started with the same thorough user-centred and ethnographic approach to research.
These design methodologies made me acknowledge that valuable insights come from a clear understanding of people, and that they always need to be the central point of every part of the process.
More recently, I have been developing a strong interest in speculative and critical design, which I believe is inherent to anyone who wishes to understand how current and future technologies shape our society, thus becoming a major driver for innovation. I believe that design and technology have a great value when associated to one another, but most importantly have the potential to improve our human-condition, and focus on issues that still hold us back, such as climate, inequality, discrimination, and exclusion.
As creative beings, that's our responsibility.
Luis de Sousa
MA Design Informatics (Distinction)
University of Edinburgh
BDes Hons Product Design
Glasgow School of Art
Adobe Creative Suite
Final Cut Pro
Arduino, Scratch, Makey Makey
MS Office, Mac OS iLife
Python 3 (Elementary)
Other Professional Experience:
- Design Facilitator at SNOOK x NHS Hackathon (April 2016)
- Refugee Camp volunteer for Belgium's Red-Cross (March 2017)
- Camera-man for a Shiseido Marketing Campaign (Summer 2008)
- Poll Worker in Portuguese Elections
July 2019 - Present Date
Freelance Designer - Providence RI, USA
Freelance and personal projects.
September 2018 - July 2019
Service Designer - Tesco Bank - Edinburgh UK
Worked in future customer products and internal business improvement projects, implementing and facilitating a design approach across multidisciplinary teams.
Involved on all stages of design, conducting field and user research, interviews, insights, ideation, concept, prototyping and testing.
September 2017 - August 2018
Designer - Mercury Programme
Tesco Bank/Centre for Design Informatics
This collaboration between Tesco Bank and the Centre for Design Informatics looked at FinTech futures in a context of iOT, AI or Blockchain, and how these can impact our current systems. The final outcomes were presented at the Edinburgh Fringe Festival, 2018.
August 2016 - July 2018
Genius - Apple Retail Store - Edinburgh
Responsible for the diagnosis, troubleshooting, and repair, of all iPhone and Mac devices.
May 2015 - July 2016
Genius Admin - Apple Retail Store - Edinburgh
Responsible for the completion, assignment and delivery of repairs in the agreed time. Maintain contact with customers throughout the whole process. Ensures the Genius team is updated in terms of processes, supplies and stock parts.
June 2014 - May 2015
Specialist - Apple Retail Store - Edinburgh
Sales advisor, ensuring customers get the solution that best meets their needs and in a friendly and welcoming environment.
March 2013 - September 2013
IT Administrator - Rettie & Co. - Edinburgh
Small IT department in real estate company consisting of an IT Manager and IT Support Administrator supporting 100 users spread through 8 offices. All levels support.
February 2012 - March 2013
Service Controller/Major Incident Manager - Fujitsu Technology Solutions - Lisbon
Accomulated the role of Major Incient Manager, ensuring the swift resolution of major incidents, engaging the various parties in the EMEA region, reporting and justifying if there was a failure in the process along with an improvement plan. 24/7 on-call basis.
May 2011 - March 2013
Service Controller - Fujitsu Technology Solutions - Lisbon
Dedicated to a customer account supporting end-users and first line agents in maintaining and improving service level performance through effective management of all service related processes, escalations or training needs. Coordinating new projects, ensuring its successful implementation.
August 2008 - April 2011
Customer Support Technician - Fujitsu Technology Solutions - Lisbon
Single point of contact for the customer, ensuring SLA’s and end-user’s satisfaction. Investigating and managing the case until its closure, resolving it on a First Time Fix basis when possible.
September 2007 - March 2008
Account Manager - Siemens AG - Lisbon
Accounting and management of fixed assets and current accounts for France and Belux.